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Natural food

How can I integrate natural food into my dog’s diet?

To help your dog ease into their new diet, we suggest this three step transition:

• Skip one or two meals to allow your pet’s digestive system to rid itself of its previous diet. (Note: This step doesn’t apply to cats.)
• Add ½ cup of hot water to the medallions during during the transition week. This step facilitates the transition towards a raw diet and lets the digestive system develop its own natural enzymes.
• That’s all! Stop adding water to the medallions and let your pooch enjoy ‘em as they are.

If your companion is prone to belly aches, keep adding water to the medallions until their stomach settles.

Why do you recommend adding water during the transition week?

For the first few days of transition, adding warm water to your animal’s medallions will soften and facilitate the transition from cooked protein to raw protein, giving the digestive system time to develop its own enzymes. This method is based on more than ten years of field experience with our customers.

My dog has soft stools since recently making the switch to a raw diet. Is that normal?

For the first week of his/her raw diet, your dog may have softer stools or even experience diarrhea because the digestive system still isn’t used to its new diet.

How many medallions should I be giving my dog?

We recommend one medallion for every 10 pounds. For pups and kittens, it’s important to double their intake until they’re fully grown. These quantities are just guidelines. Don’t hesitate to adjust these portions based on your pet’s needs, age, and level of physical activity.

Check out the Feeding Guide section of each product on our site to find out the suggested quantity depending on your dog’s weight.

What hygiene precautions should I be taking when handling raw food?

Just like when you handle raw meat for your own cooking, we recommend you wash with hot soapy water any cutlery, cutting board, and dish that may have come into contact with the raw food. Don’t forget to wash your hands too!

What are the benefits of a natural diet?

We suggest you browse the Natural Raw Feeding section of our website to find out all the wonders that a natural diet can do for your companion.

Do I have to switch up the proteins?

Just like it’s important for humans to switch up their diet, it’s a good idea to add variety to your dog’s. Beef, chicken, duck, turkey… Not only it’s a good way for them to enjoy and experience several textures and flavors, but it’s also beneficial for their health!

Several food allergies can be attributed to repeated and continuous exposure to food. Over time, if you always provide the same protein to your pup, they may become sensitive to this ingredient and develop a negative immune response. The best way to avoid this is to change your dog’s protein regularly. We suggest integrating a new one every two or three months.

Each meat has its own unique nutritional profile. Amino acids, vitamins, minerals, and fatty acids are found in different amounts depending on the protein. For example, the nutritional composition of chicken is not the same as that of beef or duck, so each protein provides your pet with a variety of nutrients. By alternating between two or three proteins, this allows your dog to benefit from an optimal supply of nutrients.

Do I have to add anything to my dog’s medallions?

No. Our medallions are complete and balanced for your dog’s every life stage. They satisfy all their nutritional needs and more.

Can I feed my dog Faim Museau food in addition to regular kibble?

Yes. However, we advise not to do so during the same meal. Both foods won’t take the same amount of time to digest, which means mixing them could provoke unnecessary digestive problems. We suggest opting for raw food in the morning and kibble at night.

I’d like to add fruits and veg to my pal’s bowl. What do you suggest?

Our medallions are complete and balanced for your pal’s every life stage. They offer every nutrient your dog needs. That said, if you’d like to throw in some produce for added colour and texture, these are some of our go-tos: broccoli, strawberries, raspberries, cranberries, apples, bananas, carrots, cucumbers, peppers, watermelon, pumpkin purée, and potato purée.

On the other hand, it’s important to avoid these fruits and veg: avocados, onions, garlic, leeks, chives, grapes, apple seeds, raw potatoes, and cherry pits.

Should I be concerned about bacteria in my companion’s natural food?

Not at all! Cats and dogs have a very short digestive tract, which leaves barely any time for bacteria to reproduce. They also have a highly acidic stomach. These combined make your pet much more resistant to bacteria than humans.

What age should I start my pup on a Faim Museau diet?

As early as 8 weeks. This is the ideal time for your dog to start benefiting from all the perks of a raw diet. Puppies, however, have greater nutritional needs than adult dogs because their brains and immune systems are still developing. For them, we suggest our Simply beef and our Beef & apples recipes.

Can my pregnant dog eat Faim Museau food?

Absolutely! A natural and balanced diet is the secret to a positive pregnancy. However, after four weeks, the female will need more food. It’s important that you adjust her daily quantity as the delivery date approaches. Please also keep in mind the size of her litter. For more information on appropriate quantities, please contact our Canine Support team.

My dog has white stools. Is that normal?

This often means that your dog has too much calcium in their diet. We recommend limiting bone consumption to two or three per week. You can also top up your pal’s dinner with fruits and veg to counter this problem.

I’m worried about putting my companion on a raw diet because I often go camping in the summer. What can I offer him/her during my vacation?

To avoid having to give your pal kibble during your vacation, we recommend opting for freeze dried food. We also have a Canine Support team available if ever you need further advice.

Can I thaw and refreeze a medallion?

No.

How long can I keep a medallion in the fridge once it’s been thawed?

Once thawed, our medallions will keep for up to three days in the refrigerator if left in an airtight container.

Can I thaw medallions in the microwave to speed up the process?

We don’t recommend that you thaw medallions in the microwave. By doing so you risk altering the item’s chemical and molecular composition. Vitamins, minerals, enzymes, and amino acids are often destroyed or greatly altered during the cooking process. If you forgot to defrost your pet’s portion, we recommend adding a little warm water instead.

Why is my dog drinking less water since switching to a natural diet?

Since natural food is made up of 60-70% water, it’s normal that your pet doesn’t feel the need to drink as much of it. He/she will start to seek out food as a means to stay hydrated. Still, it’s important that fresh water be available at all times.

What should I do with my dog’s remaining food if he doesn’t finish his meal?

If your dog doesn’t finish their meal, you can leave the medallions out at room temperature for 15 minutes, then place the remaining food in an airtight container in the fridge for up to three days before getting rid of it.

Can my cat eat recipes intended for dogs?

Yes, but we don’t recommend this in the long run. Our recipes for cats are developed specifically to meet their nutritional needs. This way, you’re sure to provide your feline companion with food adapted to his or her carnivorous nature.

Do cat recipes contain enough taurine?

Yes, all of our recipes are complete and balanced. They provide an adequate supply of taurine. Read the full nutritional analysis to learn more.

Recreational bones

My dog is a big chewer. What bone do you recommend for him/her?

The Beef knuckle is a great choice for dogs who love chewing. Similarly, the Beef rib is also a good option as it’s not a carrier bone, which makes it very safe for dogs that like to chew.

My dog eats his/her entire beef rib bone. Is that normal?

Yes. Since ribs aren’t carrier bones, it’s safe to eat them. There’s no danger, but be mindful of watching your dog while they’re chewing bones.

I have a big dog. What bones should I get him/her?

• Beef rib (large)
• Beef knuckle
• Beef femur
• Turkey neck

I have a little dog. What bones should I get him/her?

• Beef rib (small)
• Chicken neck
• Lamb knuckle

How many times in a week can I offer a raw bone to my dog?

We recommend giving a bone to your dog 2-3 times per week, in addition to regular meals. If you notice that your dog has white stools, you should reduce their weekly amount.

Starting at what age can I offer recreational bones to my dog?

As early as 3 months. Make sure you’re always watching your pup during a chewing session.

What supplements can I offer my cat?

Whole sardines, chicken necks, and turkey necks are great options for cats.

Natural treats

I have a little dog. Can I offer him/her Faim Museau treats?

Yes. Our healthy treats are delicious, regardless of your dog’s breed or life stage. Still, we suggest that you watch your dog while they’re enjoying one of our tasty treats.

I’d like to give my dog some Faim Museau treats. Which do you suggest?

All of our treats are excellent. They’re intended to maintain healthy dental hygiene, entertain your pooch, and act as a reward. Here are the nutritional benefits of each of our treats:

• Beef lung: high in protein and iron; low in fat
• Duck feet: hypoallergenic, high in calcium, glucosamine, and chondroitin
• Dried smelts: rich in protein and omega-3

What treats do your recommend for pups?

Because they break down easily, pups tend to like our Beef lung treats.

Are treats good for cats?

Yes. Our Salmon skin and Beef lung treats are very loved by our feline friends.

Are your treats hypoallergenic?

Our Duck feet treats are hypoallergenic.

Ingredients & manufacturing

Where does Faim Museau get the ingredients for its products?

All our ingredients come from Quebec farmers and producers located near our production factory. We select meats without hormones, steroids, or antibiotics. What’s more, all of our ingredients are safe for human consumption. That means their as good as your own (if not better!).

As for our treats, our beef lungs and duck feet are from Quebec and our salmon from the Atlantic ocean.

What quality control goes into your meat production?

Our factory exceeds MAPAQ standards and adheres to HACCP principles, which guarantees the highest standards of hygienic food processing. We also respect the cold chain through all stages of production — from our suppliers to the store shelves. Rest assured that the ingredients in our medallions have been kept at an optimal temperature until the moment it reaches your plate. Finally, each medallion is inspected by our team before being wrapped.

Stores

Where can I find Faim Museau products?

We have over 250 sales locations throughout Quebec. Click here to find the store closest to you.

What should I do if I can’t find your products at the sales location indicated on your map?

Ask your retailer to order in your favourite product, or contact Faim Museau directly at [email protected].

 

 

Online purchase & delivery

How much do you charge for delivery?

Shipping is free for orders of $160 or more. Below this amount, the cost of delivery is $8. This is a flat rate regardless of your address. Currently, it is not possible to order less than $85. The amounts are expressed excluding taxes and discounts.

Where do you deliver?

Presently, Faim Museau can guarantee delivery in most of Quebec’s urban centres. To find out if we deliver to your area, please enter your postal code in the order form. Our system will confirm if delivery is possible.

We are very sorry if this is not the case. Know that we are working very hard on expanding our delivery areas. In the meantime, please check out our Store Locator page to find the point of sale closest to you.

How can I follow up on my order?

A confirmation email will be sent to you before delivery. Please note that we work with a private delivery service, and you will not receive a tracking number or confirmation number.

How long approximately will my order take to arrive?

Deliveries take place every Thursday. You will receive a confirmation email the day before your delivery is scheduled. Only orders received before Sunday at 11:59 PM will be prepared on time for the Thursday delivery. All orders placed after the cut-off time will be processed the following week.

What should I do if I don’t receive my order?

Deliveries take place every Thursday between the hours of 8 AM and 8 PM. If you haven’t received your order by this time, please contact our Canine Support team.

Will my dog’s food stay fresh during its transportation process?

Absolutely! Our boxes are designed to keep food at an optimal temperature. Because of the box’s isolation and the packs of dry ice, your medallions will stay frozen for 48 hours. We advise placing them in the freezer as soon as they arrive.

What happens if I’m not home at the time of delivery?

If you aren’t home, our delivery person will leave the box at your door. Our products are packaged with insulated liners and dry ice. They will stay frozen until you get home. If your box is lost or stolen, contact our Canine Support and we will be happy to help!

Can I stop by your office to pick up my order?

No. To pick up your order, we recommend you find the retailer closest to you.

What should I do with the Faim Museau packaging after receiving my order?

Our packaging is 100% recyclable. Place the isolation and packs of dry ice in your recycling. If you can, reuse the cardboard box (they make great moving boxes!). If not, you can recycle those too. Finally, our medallion bags are also recyclable. We invite you to rinse them, then place them in your recycling.

What should I do when there’s a mistake in my order?

You can send a direct message to our Canine Support team, by phone at 1-888-855-9622, or by email at [email protected]. Our Canine Support squad is on duty Monday – Friday, 9 AM – 5 PM.

What’s your return policy?

Because our products are perishable, we don’t accept returns. However, if you’re unsatisfied with your order, please don’t hesitate to contact the Canine Support team to let them rectify the situation.

What’s your refund policy?

If you are not satisfied with any product you have received in your box, please contact us at [email protected] within five (5) days of receiving your order. We’ll provide a credit to your Faim Museau account for the products you are not satisfied with. We may require you to keep the item and provide a photo of it.

You are responsible for inspecting the items upon delivery for any damage or problems regarding the freshness of the products. Raw meat products should arrive frozen. If you have reason to believe that a product delivered to you is not suitable for consumption, please notify us immediately at [email protected].

Note that no credit or refund will be offered if you were completely absent on the day of delivery, if you did not put the products in the freezer immediately upon receipt or if you used the products improperly.

Subscription

How can I subscribe to your recurring delivery service?

From our product catalog, add the items you would like to order repeatedly in your basket. When you’re done, click on the Cart (top right), then click on the Checkout button. In your order summary, check the purchases you’d like to transform into a subscription, then choose the frequency of deliveries. Remember to click the Update Cart button to see the updated invoice totals. When you’re ready, click on Order.

Will my subscription auto-renew?

Yes, we will send you a delivery every 2 or 4 weeks, depending on what you choose, and there is no minimum commitment. You can pause your deliveries or cancel your subscription at any time before Sunday 23:59 preceding your next delivery.

Does the subscription have a minimum duration?

No, the Faim Museau subscription is not a contract. You can pause, modify or cancel it at any time before your deadline on the Sunday night before your next delivery.

What’s the deadline to skip a delivery, modify or cancel my subscription?

Sunday at 11.59 p.m. If you want to skip your next delivery, modify or completely cancel your subscription, it’s important to do so at the latest on Sunday evening before the next scheduled delivery. Any modification to the subscription made after this deadline will only be effective for the next delivery.

How can I pause, modify or cancel my subscription?

Select My account > Dashboard. There you can pause, modify or cancel your subscription with one click. Once it’s done, you’ll receive an email confirmation.

How can I modify my billing information?

Select My account > Payment. You’ll be able to modify your billing info here.